Troubleshooting

How to troubleshoot some common problems

If your Z1 does not seem to be charging...
Please note that it can take up to 8 hours to charge a fully depleted battery. The battery will charge when the AC adapter is plugged into the powershell an...
Fri, 15 Apr, 2016 at 5:48 PM
If your Z1™ battery is not holding a charge...
The Z1™ battery is designed to be charged and ready for use when you're on the go. To ensure that your battery maintains a full charge, first allow tim...
Fri, 15 Apr, 2016 at 5:48 PM
If you are unable to download the firmware upgrade...
If you have installed a previous version of the firmware upgrade, you may still need to manually uninstall the old files.  To do this:  Go to Contro...
Fri, 15 Apr, 2016 at 5:49 PM
Nitelog and New iOS 9.0
We have been experiencing some compatibility issues with the new iPhone iOS 9.0 and Nitelog where they will not connect. Our engineers are currently working...
Fri, 15 Apr, 2016 at 5:49 PM
How do I reduce the noise in my Z1?
Some people report that the Z1 is noisier than their bedside CPAP. This is due to hearing 2 different noises due to the size of the motor.  The first ...
Fri, 15 Apr, 2016 at 5:51 PM