FAQ

Default solution folder, feel free to edit or delete it.

Do I need a prescription for the Z1
If you are ordering a fixed pressure Z1 CPAP then we will need to program the CPAP before it is shipped to your specified prescribed pressure. If you are or...
Wed, 13 Apr, 2016 at 6:03 PM
Do I need a micro-SD card to view my data?
No, the Z1 stores data internally on a flash memory.  Data can be downloaded to your PC using the USB cable included with the Z1.   The micro-SD port is d...
Wed, 13 Apr, 2016 at 6:06 PM
Can I view my sleep-data, events-data, or compliance-data?
Yes. Sleep data can be imported from both the Z1 CPAP and the Z1 Auto onto the free HDM DataViewer software. Currently the software is only PC/Windows compa...
Fri, 15 Apr, 2016 at 5:35 PM
Does the Z1 have a pressure-relief function?
Yes. The Z1 uses an advanced algorithm called Z-Breathe™. Z-Breathe™ has 3 settings: ranging from moderate relief to maximum relief for the expiratory phas...
Fri, 15 Apr, 2016 at 5:36 PM
How long is the warranty?
The Z1 devices are warranted for 3 years under normal use and care. The HDM Powershell is warranted for 2 years under normal use and care. The HDM Batt...
Fri, 15 Apr, 2016 at 5:37 PM
When the display says “REMINDER” what does that mean
REMINDER is telling you to connect the tubing to the Z1 Outlet Coupler on the proximal end and your CPAP mask on the to the distal end of the tube to initia...
Fri, 15 Apr, 2016 at 5:38 PM
How often should I change my filter?
It is best to purchase a 2 pack of filters each month and change out your filter every two weeks.
Fri, 15 Apr, 2016 at 5:39 PM
Where is the best place to mount my Z1?
This is up to your personal preference. Please do not place the Z1 on any surface that could block the intake of air (fluffy carpet, under the covers, etc.)...
Fri, 15 Apr, 2016 at 5:40 PM
Does my battery charge when the AC Adapter is plugged into the PowerShell and wall outlet?
The battery will charge when the it is inserted into the PowerShell and connected to the power supply. The battery can be charged with or without the Z1 in ...
Fri, 15 Apr, 2016 at 5:41 PM
What should I order to get started?
You'll have everything you need to get started (excluding a mask) right out of the box with the Z1 Base System.  The Z1 Base system includes: ...
Fri, 15 Apr, 2016 at 5:42 PM